Privacy policy
Tokyo Seihan (here in after referred to as "we," "us," or "our") operates this store and website (including all related information, content, features, tools, products, and services) with the purpose of providing customers with a carefully curated shopping experience (hereinafter referred to as the "Service"). We use Shopify to provide the Service to our customers.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with the Service, or when you contact us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information. Please read it carefully. By accessing and using the Service, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and disclosed.
Information We Collect or Process
"Personal information" refers to any information that identifies or can reasonably be associated with you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.
We may collect or process the following categories of personal information (including inferences derived from such information) based on your use of the Service, your location, and where permitted or required by applicable law:
Contact Information:
Name, billing address, shipping address, phone number, email address, and other similar contact details.
Financial information:
Credit or debit card information, bank account numbers, payment card information, account information, transaction history, payment methods, payment confirmations, and other payment-related details.
Account information:
Username, password, security questions, account settings, and other account-related information.
Transaction information:
Products viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled, as well as your past transaction history.
Communications with us:
Information included in communications with us, such as inquiries to customer support.
Device information:
Information about your device, browser, and network connection, including IP address and other unique identifiers.
Usage information:
Information regarding your use of the Service, including how and when you access it.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you:
When you provide it to us, such as by creating an account, accessing or using the Service, contacting us, or otherwise providing your personal information.
Automatically from your device:
When you use our products or services, or access our website, including through the use of cookies or similar technologies.
From our service providers:
When we contract with service providers to enable certain technologies or services, and when service providers collect or process personal information on our behalf.
From our partners or other third parties:
When they provide us with personal information about you.
How We Use Personal Information
Depending on how you interact with us and which services you use, we may use your personal information for the following purposes:
Providing, customizing, and improving the Service:
We use personal information to provide the Service, fulfill contracts with you, process payments, fulfill orders, remember your preferences and interests, send notifications regarding your account, process purchases, returns, exchanges, and other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable review submissions, recommend products related to your purchases, and provide a personalized shopping experience. This may include using your personal information to better customize and improve the Service.
Marketing and advertising:
We may use your personal information for marketing and promotional purposes. This may include sending marketing, advertising, and promotional communications via email, text messages, or mail, as well as displaying online advertisements for products or services on the Service or other websites, including ads based on products you previously purchased, added to your cart, or other activity within the Service.
Security and fraud prevention:
We may use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or address potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our services.
By using the Service and registering an account, you agree to be responsible for the proper use of your account and compliance with these terms.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. - We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.